Frequently asked questions

The Terrorism (Protection of Premises) Act 2025, named after Martyn Hett, who was killed in the 2017 Manchester Arena attack. It requires UK premises over a capacity threshold to have basic public protection procedures in place.

Royal assent was in 2025. The Home Office has set a two-year implementation period. The regime is expected to be operational from April 2027.

Premises with a maximum capacity of 200 or more, plus all schools and places of worship regardless of capacity. There are two tiers: Standard (200 to 799) and Enhanced (800+).

Standard Tier needs four documented procedures and staff awareness. Enhanced Tier adds a written security plan, a designated senior individual, and notification to the SIA. Premly handles Standard Tier.

Evacuation (getting people out), invacuation (moving people to safer parts of the building), lockdown (securing doors and windows), and communication (telling people what's happening).

The SIA is the regulator. It can issue compliance notices, restriction notices, and monetary penalties. The aim is to support compliance, not punish, but the powers exist.

It applies UK-wide. Some implementation details (training providers, regulator contact) vary by nation. The core procedure requirements are the same.

No, and to be straight with you: no third-party product is. The Home Office position is that you can comply with Martyn's Law without buying specialist services. Premly is one option that saves you time and gives you a clean documentation trail. The SIA judges compliance based on what you've actually got in place, not what software produced it.

No. Premly produces documentation aligned with Home Office statutory guidance. We are not lawyers. If your situation is unusual or you want a legal opinion, talk to a solicitor.

The structure and the static text are written by us, reviewed against the statutory guidance. The premises-specific parts are written by an AI agent that fills the template inserts using your wizard answers, with a human-style validator stripping any AI tells.

The template is built around the four named procedures and the Home Office guidance. The wizard collects what's needed for each section. We can't guarantee the SIA will judge any given document compliant; that's the regulator's call. We can guarantee the document covers what the guidance says it should.

On the monthly or annual plan, we update the underlying template and regenerate your document on the new version. You get an email. Your staff get prompted to acknowledge the new version. One-off buyers can re-purchase or upgrade to a subscription if guidance changes meaningfully.

Yes. The generated document is a starting point. You can edit it before download. Anything you change is yours.

£49 one off, £15 a month, or £149 a year. The one off covers a single procedure for a single premises. The subscriptions add ongoing updates and the staff acknowledgment trail.

Ongoing updates to your document when guidance changes, the annual review reminder, and continued staff acknowledgment tracking. The one off is a snapshot; the subscription is a living document.

Same product. The annual is two months cheaper if you commit upfront. Monthly is cancel-anytime.

Within 14 days of your original payment, as long as you haven't downloaded your procedure document. Once you've downloaded the PDF, the guarantee window closes. Email hello@premly.co.uk with your account email and we'll process the refund.

You keep access until the end of the current billing period, then your account becomes read-only. You can still log in to view and download what you've already generated. Re-subscribe at any time.

About twenty minutes if you have the basics to hand (capacity, exit locations, assembly point, who's on duty). Longer if you need to dig those out.

Most questions have a help line under them with examples. If you genuinely don't know (you've just taken over the premises, say), put a placeholder and edit the answer later. The document is regenerated when your answers change.

Yes. Each premises needs its own procedure document. Multi-venue pricing is on request for chains and groups; otherwise each premises is at single-venue rates.

You and the staff you invite. Premly staff can see your document for support purposes. We don't share it with anyone else.

Your account becomes read-only. Your data stays available so you can log in and download. If you delete your account, we remove your wizard answers and generated documents within thirty days.

Yes. Staff don't have Premly accounts. They get an email with a link, read the procedure, tick to confirm. No charge, no signup.